I visited the animal hospital on August 16th, which was a Saturday. I had called them in the morning to see if they could fit me in, and they did. I was very happy with the doctor. She was very thorough and friendly. From the time we walked in the door to seeing the doctor was about 20 minutes. They did a few tests and then after final consultation we were checking out. We were happy with the length of time it took. While checking out, the girls made a clerical mistake and I waited for 15 minutes (only one person in front of me for 5 minutes) before I was acknowledged and waited on. I then left realizing they didn't give me my medicine. I went back in and stood there for another 15 minutes (one woman acknowledged me and said someone would be with me shortly meanwhile she was playing arts and crafts with files) then I had to rudely say "excuse me can I get my medicine?" I am not exaggerating times either there is a clock up on their wall. Doctors are great the only thing I didn't like about the doctors is you go in for one thing, then they start tacking things on and don't tell you pricing. Medicine is also pretty pricey. Customer service from desk/clerical people horrible. Hope this helps.