Yesterday I went to order a coffee at Tim Horton's inside Dufferin Mall and had a very shocking surprise! Normally the employees at any Tim's don't even look you in the eye when they take your order. At this time's encounter I was taken back by the nice young man named Abdula (I believe that was his name). He was cheerful, and looked right at me when I ordered. He wasn't ticked off that I ate my husband's timbit and had to add on another one. I was waiting for an eye roll or snarky tone, but he just giggled. Normally after the order is finished they just look around you to the next customer to serve, and never bother telling you where to wait so you just kind of stand there thinking "are we done? where do I go?". He actually told me where to wait for my coffee and waited for me to leave before taking the next order. I was a bit surprised as i don't expect much from fast food coffee shop chains. So shocked I had to write this review.