I filled out the "Request an Estimate" form on their website a few weeks ago to get an estimate for reupholstering my couch. I even attached a picture for their reference. A few weeks later and no response :( I even checked the "spam" folder of my email to make sure no message had gotten sent there, but there was nothing from them. It's too bad that now I will have to look for another company to use. I really wanted to try this place, since it got such good yelp reviews but I don't have the time to track them down and I don't really trust a company that does not get back to you promptly - at least with a message like "sorry we're busy and cannot accept new customers" or something.