I just hung up with Rosati's pizza after calling to let them know of our poor experience. My boyfriend went there with our two kids to pick up the pizza. He waited 10 minutes watching our pizza sit there while they served about 10 other customers picking up their pizza. By the time we got it it was cold. The kids were hungry so he brought it home and we ate it. Cold pizza is better than no pizza and hungry kids. I called Rosati's; while on hold I listened to their "Satisfaction guaranteed" message. Finally talked to a woman who claimed she was a manager. I asked for a refund because my pizza was cold. She insisted my pizza was not cold, and refused to give me a refund because we already ate some of the pizza. So I'm supposed to turn around with my hungry kids and bring the pizza back and wait 45 minutes for another one? Please. Clearly they are disorganized about their service because they couldn't even find our pizza for 10 min while it was sitting right there getting cold. She was extremely rude and obviously uninterested in providing good customer service. 1 star because the cold pizza was edible.