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| - Yeesh. Where to even begin.
My husband and I came here with four friends last night for Disney trivia night, and we will probably never go back. We got there early, our friends had gotten menus and waters for themselves, and we figured our waitress would be by in a moment once she saw we had arrived. After about fifteen minutes, she quickly walked past us saying she'd be with us shortly. Fifteen minutes after that, so a full half hour after we had sat down, she had still not even taken drink orders for us. I approached her as she was finishing up another table and very patiently and very kindly said, "I'm really sorry, but we have been waiting for about a half hour to order." She interrupted me to say she'd be right there, and she followed me back to our table and just stood there. She did not say hello or "what can I get for you?" or "sorry for the wait".... Nothing. Just stood there staring at us with her pen on her paper waiting. So we ordered and asked for two more chairs for our two friends who had arrived. She said there were no more, so we asked neighboring tables ourselves and got them. After another 30 minutes, we got our cocktails and beers. My margarita had a bug in it. Of course our waitress never checked on us so I figured I'd never get a new drink if I waited for her to come back. I approached the bar and waited for a moment the bartender wasn't too busy. He was filling up two beers at the tap, which requires no concentration, so I again patiently and kindly asked for a new beverage whenever he had a free moment. He rolled his eyes at me, ignored me, and when I said again there was a bug in it and explained that my waitress never came back to our table so I couldn't ask her to bring it back, he simply yelled at me for approaching him while he was busy and walked away angrily. The two customers at the bar who I was standing between agreed that he had been extremely disrespectful. I walked away and just awkwardly stood beside my waitress at another table because that was the only way to get her attention. She was apologetic and got me a new drink. The new drink that came out was a totally different color and either a different drink entirely from what I ordered or he just spooned out the bug and dumped more colored flavor into the drink so I wouldn't expect anything. He was an ass to me, so I wouldn't be surprised if he just hadn't even made a new drink.
We each ordered one appetizer, and one friend ordered a burger. Chicken tenders, pretzels and beer cheese, and wings. That's all. I think it was around 9 before we got our food, and we ordered around 7:15. It was busy, but for that garbage food and not even real entrees? It should have been faster. Our pretzels were hard and way over-kneaded. The beer cheese did not have any of the promised Guinness flavor, and it had peppers in it, and really it tasted like Tostitos jarred queso from the grocery store, except slightly worse. Waiting two hours for that was extremely disappointing.
We never got water refills. She did check on us once after we got our food to see how it was, but that's it. Our empty plates and cups sat in front of us until 10:30 when we finally we able to leave. It took so long for her to bring us our checks, and even longer to run our cards through. One of my friends had to go up and ask another worker to help us out. After we finally found her to ask for our checks, during the ten minutes she took to print them, we were one of three tables left in the whole restaurant, her only table left, and she was laughing and talking to another worker the whole time. She got a $5 tip between the six of us for a bill around $75, and we all felt like we were being generous. I never tip that low because I respect servers and know it's their living, but I could give even the bare minimum 10% this time because she did not even do the bare minimum for us.
Now I know it was busy. I totally understand that. But I have been to busy restaurants before that were even more understaffed and our wait staff was always apologetic, kind, respectful, and able to do the bare minimum to get their job done. This was an absolute joke.
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