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  • Canpar's slogan should be "the delivery service that does not deliver". Canpar's policies are created for a world where nobody works during the day, and who have the time and the means to take hour-long drives to their pick-up location. Here's what happened. I missed the first delivery attempt, but saw that there was an option to provide instructions for where to leave the parcel. I filled it out and signed it, and left it exactly where the driver had left it earlier in the day. The following day, I come back after work to another notice of delivery attempt, but no package. Apparently packages cannot be left in apartment buildings, but this is conveniently not mentioned anywhere on their delivery notice (the driver also failed to indicate this on the notice). Canpar, in their imagery world where people don't work, only deliver M-F 9-6pm, and cannot provide any time window for the delivery, so you just have to miss an entire day of work and sit around waiting for your package. The only other option is to pick it up at their only location 2 hours away, which, you guessed it! is only open during work hours. The customer service representative I spoke to was sympathetic and helpful, but was constrained by the completely ridiculous company policies. STAY AWAY.
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