I've came here for the past year and a half thinking they would change but they don't . The man who took my order did everyone else's drink and asked me what I was waiting on. I literally waited ten minutes for a hot cup of water for me tea . It's every time I come here .. I'm always complaining how slow they are ... Other peoples food and drinks come out fast. Just never mine . I'm done trying to come to this one on campus , they either need a new staff or need more people on at once . I would rather wait in the long line at subway and Starbucks .