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  • I reread the reviews before posting this and the negative ones were about the staff--and I think that's probably the main issue. When and if you actually get to speak to Craig he seems pretty cool but... The office is run more like a business than a medical office; they are either unwilling or incapable of hearing your side of an issue and addressing it. I sent them two letters about a nominal charge on my bill which I felt was offset by their mistake and never received a response--just another bill which I finally just paid and I am moving on. For $25 they lost a patient that is pretty communicative and would promote anyone he liked. (See my review for Dermatologist Victor Rueckl - this office should study the Lakes Dermatology office for someplace to model for courtesy and professionalism). We got off to a bad start. I moved from LA where I had a wonderful internist for over 30 years and I knew I might have to wait a bit at a new office. I waited 50 minutes on my first visit before they came out and told me they were completing my insurance. When I mentioned that they'd had it for 2 weeks this was their response: "Would you like to reschedule?" (Seriously? I just waited almost an hour.) "That's how we do it here." (We wait til the day before). "We could not read your fax" (You have my phone no, right?) Nonetheless I had my physical and blood work. For some reason no PSA was performed and I had to go back to Quest a second time. Weingrow's office said it was ordered; Quest said it wasn't. So it goes. Then I tried to pay online through my bank. The check came back because the address on the bill was their future address. I informed them that I would bring a check on my next visit, which I did a week later. They decided to bill me $25 for a "bounced check." No amount of explanation could ever make them or their accountant comprehend that no check had bounced. As courtesy I had told them on their email form that the post office had returned it because the address was wrong. What I explained, in two letters, in person and online, never got through. So i ended up owing them $25 for a visit they required to refill 3 prescriptions. I explained the issue with the check in my correspondence and suggested we call it even. When they sent me the same bill a 3rd time without the courtesy of a response, I paid it and that is it. Finally I did have them handle a personal matter for for which they charged me $50 but for which I was grateful. I left a card and chocolates and no one ever thanked me for that or responded. Amazing. I am over this place and moving on (as they once suggested I might). When treated properly I am the world's best client and advocate but when not respected I write reviews like this. I think Craig's main practice is weight loss and I suspect he's good at it and I can see a number of great reviews here - so fine. But I need a physician's office that is responsive to my concerns, treats me correctly and communicates effectively and that has simply not been my experience. Good luck to all.
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