Me and my wife purchased my wedding ring about two weeks ago. The lady who helped us out, promised us that we will be able to get my ring on or before our wedding day. So it was the day before our wedding, we got anxious and started calling them to see if it was shipped or at least being on order. Nothing. Now, it's our wedding day, no ring. We called them for the last time and actually spoke to the lady that assisted us. She told us that our order was lost and they need to reorder it again. Is she serious?! That's the worst thing anyone can hear on their wedding day. I don't know how they lost our order when she promised us that we will get it on those days.
They need to treat their costumers like they actually care, especially who are getting engagement rings, wedding rings, and anniversary rings. It's an very special moment in there life. Costumers not only remember the people in their wedding but the people who help them find their rings.