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| - ***Sorry for the long review, but this place is THE WORST. I wanted to make sure my story was heard so no one else wastes their time going here***
I will start my review like most of the others on here by saying if I could give 0 stars I would... If you need ANY repair work done on your car DO NOT use this place. I was in a car accident 8/24/15. I was rear-ended and pushed into the car in front of me. I have a BMW. I picked this collision center because this is who BMW uses. I dropped my car off on 8/25. I initially spoke with person #1 who took my car in and told me he would be my contact. Then the next week, 9/2, I get a call from person #2 who is no my new contact, and an "expert" on car accident repairs. He knows NOTHING about what I had previously discussed with person #1 pertaining to OEM parts, issues I noticed, etc... A week goes by and I have heard nothing from Autonation. It is now 9/9 and I get a call from person #3 who is now my new contact and wants to know what is going on with my car. At this point my car had been sitting there for 2 weeks with nothing being done to it. I come to find out that person #2 was fired and my car got lost in the shuffle which shows you how disorganized this place is. The collision center blamed it on my insurance that they were at fault for this taking so long. My insurance said repairs had been approved on 8/31!!! Repairs were not started on my car until 9/22. All along Autonation said 2 weeks for repairs and as soon as they start them they are singing a whole different tune. "Oh we want to make sure it is done correctly so it may take longer." I called on 10/1 for an update and to my surprise the car was going to be ready that day... Too good to be true. I scheduled to pick it up on my day off 10/2 and it conveniently was not ready. The collision center kept giving me excuses as to why it was not ready. It had to go through QC, a warning light was on that they could not turn off, it needed to be detailed, etc. I was finally able to pick up my car on 10/8. I was so excited I could have cried when I saw my car. Unfortunately the excitement did not last long. Right off person #3 tells me there are parts that still need to be ordered that were not there in time. I also notice my trunk did not open. You would think after me telling them to check my trunk and being rear-ended this is one of the first things they would look at for repairs. I took my car to work that same day where the battery died. I had to call AAA. The collision center tells me that a battery can become "worn down" during the repair process, but the dead battery is not their fault. Aside from the battery there were several things noticed right away that were either not addressed during the repair process that I had told them to look at, or that they screwed up during the repair process. Nothing like getting your bumper replaced and seeing a 7 inch scratch on that new bumper. After this I felt ZERO confidence in the work of Autonation. I took my car to BMW on 10/17 where they found another $2700 worth of damage the collision center didn't find! When I asked the collision center why, the SHOP MANAGER told me it wasn't their fault this damage wasn't found. So is it not their job to FULLY inspect a car when it is brought to them that has been in an accident? I had to pay out of pocket for a rental because of their mistake because my car was not safe to drive with the damage that had been found. The shop manager made sure to tell me it is not their job to pay for a rental either. Now I am currently being ignored by person #3 who I have left multiple messages with about parts that were supposed to be ordered in for my car. Even when speaking to the shop manager I got no help. He never bothered to tell person #3 what issues I was still having with the car, and every time I talk to him I have to re-explain myself. I have multiple issues I am still waiting on to be corrected by the collision center. I am still waiting for a call back and it has been well over a month since getting my car back...
I work in customer service. If I treated any customer the way the collision center has treated me, or all the other people that have written awful reviews, I would be fired. This collision center is absolutely terrible. Go somewhere else! They do not care about you or your vehicle.
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