The frozen yogurt wasn't frozen at all. Turns out they don't prepare the mixture but just pour straight concentrate into the machine. So your getting a thick, syrupy, overly sweet, gel/slush. THIS IS ON PURPOSE. The owner thinks that this is better quality because you aren't "watering down" the product. BUT THATS HOW CONCENTRATE IS MEANT TO BE USED...WITH WATER! There's not enough water to get an ice cream consistency out of the machine so you get mush. Also, Because it's more dense, it also weighs more so you pay more for less. i am not big on negative reviews at all but I hope the owner sees this and takes some notes. Go visit Zoyo and taste and see what they're doing.