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  • The one star is half a complaint with GetGo policy as well as with their employees. I had $3.40 left in fuel perks for spending $3000 at Giant Eagle in July so I was going to top off both my tank as well as my girlfriends. After my girlfriend pulled in I began to back in after her to position my fuel door very close to the pump. When exiting my car I noticed the booth attendant giving me a dirty look but didn't think much of it at the time. After fueling my girlfriends car I quickly and carefully moved the the nozzle into my tank. Almost immediately the fueling stopped and a message appeared to see the attendant who very angrily told me I couldn't double pump. I let him know I wasn't aware of the policy but if he could just charge me for what I already pumped then reinstate my fuel perks, I could pump much more into my tank. He called a female attendant over because the whole concept was too much for him to grasp. When the female arrived, she again informed me I could not double pump. I let her know I understood and missed the sign as I don't typically refuel there. I accused their policy of unfairly catering to those with larger fuel tanks. She very adamantly agreed and still refused to help me rectify the situation. After I left it became clear the little man in the booth was eagerly waiting for me to double pump from the moment I backed in. If he would have been a courteous, customer-friendly employee, he may have given me notice before I began pumping. I would have brought 5 gal cans I have at home or at least used the perks on the bigger tank as I was supposed to have 30 gallons free. I don't know what's worse, the policy which punishes people who drive smaller cars, or the employees that agree it's unfair yet still try to shaft the customer. No more shopping at Giant Eagle or refueling at GetGo.
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