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| - I booked my trip through Expedia for a 4-day convention held at the end of August. The booking took place in June when it was still Ramada, and I called a few times with various questions and to make adjustments. Not once did anyone mention that the hotel had been completely changed over to Days Inn. We only found out by driving around and being confused, not seeing a Ramada anywhere, and then asking their counter.
The change wasn't necessarily a problem, as they got us into our room just fine. But the main issue was the complimentary breakfast that was supposed to be included per my Ramada reservation. This Days Inn charges $8 per person per day. I specifically chose this Ramada for the complimentary breakfast, and went with a non-refundable booking. What a mistake! With 4 people over 3 days, we missed out on $96 worth of breakfast.
The front desk was useless. They said only the operations manager could approve a free breakfast like we reserved, but he was never in. I left my number twice with the front desk at different times and they said he would call me back, and he NEVER did. I contacted Expedia, and they gave me a $50 credit and also said they'd follow up with the manager to get our free breakfast. They also never did.
Sheets were not changed by maids, just folded back onto the bed, since I could tell by various markings and GROSS STAINS on sheet sets. So I requested fresh sheets each time I came back, and got them from a groaning attendant each time.
Parking lot is spacious, and wifi works ok. The keys for the hallway entrances sometimes don't work. Shower, sink, and AC were all fine. But it definitely looks run-down, and the staff were all useless about our breakfast problem. They couldn't even get me a corporate number to complain to. Instead, they gave me a reservations line for Days Inn and Ramada and said to talk to them. Really useless, never going to stay here again.
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