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  • Everything about PHX BIKE is custom. Palmer Kelley has opened a micro-sized shop in downtown Phoenix (Central/Monroe), but the customer service for me was huge. He builds bikes from scratch, but he also has vast knowledge of BMX, fixed gear, and vintage bikes, too, like my old 50s Triumph. I was trying to replace a broken Brooks B72 saddle, so a friend advised me to call up Palmer on a Friday morning. He was enthusiastic about my bike, and said he had a couple of Brooks distributors he worked with. Palmer was generous with his time and expertise, and we placed the order for a Brooks B66 and slender leather grips by the end of the day. Palmer emailed me an update on the delivery date early the next week, and by the following Thursday, he had installed the new saddle and grips. On my way out of the store, we noticed a fraying break line, so he switched that out too. The saddle angle was too steep, so he adjusted that as well -- all the while I knew he was trying to get out of town for the weekend. I appreciated his patience and willingness to make me happy with my bike. There was a miniscule upcharge on the saddle and grips, and the break line replacement was $8. I'm so grateful to have great customer service from a downtown bike shop.
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