I had been taking my MazdaSpeed3 to Chapman Mazda since I bought it two years ago. I had always been satisfied until this week. My services used to run about $40 and they were done in a hour or less. Yesterday it took over 2.5 hours and it cost me $350. And there was nothing wrong with it. They also used to have 2 waiting rooms and they don't any more. I won't be taking my Mazda back to Chapman and I won't be buying a new Mazda (planned for next year) from them either.