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| - I have been a loyal customer at this bike shop for about 3-4 years and all I can say is that their customer service, staff, and helpfulness is why I continue to come back. Couple years ago I started on a cycling fixed gear and then transitioned to road. I decided to checkout this shop because it is close to my house. Dan has always been helpful since then. He is a friendly and knowledgeable employee that deserves to be recognized for his work and years of service. Their team has done numerous jobs on my bike: tires, handlebars, derailleur replacement, and even helped me purchase me new 2014 Scott(Rocky was very helpful and honest to me when I was purchasing this). Never a pressure to sell, and was genuine in making sure I got the right bike, not just one that was expensive and a big sale for them...
Their merchandise is of good quality and decent sized collection. I would like to see more cycling jerseys and helmets. The newer location is definitely much more open and the shop has a nice layout. The Scott I wanted wasn't in stock, so they ordered it to be shipped. Shipping was EXTREMELY fast (Ordered Saturday, shipped Monday, arrived Wednesday).
My experience here is always positive, and their always willing to help answer my questions. Thank you Dan, Tim, Garret, Rocky and whole SW Bikes team for all your years of help.
Perry
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