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  • Since moving to AZ in '10 I have had a pretty crappy experience with Cox as opposed to other providers. The issue has mostly been with the Contour DVR's. They are junk. I have had mine replace at least 4 times, and one service call the tech went through 3 new boxes trying to get one that would work. My second box in the bedroom rarely is operational and requires reboots every 2 weeks. The customer service people are helpful once you get one on the line, but that will require a minimum of a 20-30 minutes on hold. I can't speak to the quality of other providers, but for what I pay Cox is nothing to write home about at all.
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