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  • I was severely disappointed in this resort. My husband and I have stayed at some pretty nice places, and some pretty crappy places, but we usually knew what we were getting into based on what we paid. This was a complete surprise. First, we were at LLV for the Wine Walk. So we decided to be responsible, not drink and drive, and stay the night. I called and asked for a 'Locals' rate, and was given the rate of $169. After tax and resort fee, it was closer to $200. Yipes. Whatever, still cheaper than a DUI. We got to the resort at around 1:30. Check in is at 3. There was a gentleman ahead of us who got his room, and was bringing his luggage in from his car out front. I thought that was a good sign. The front desk associate looked me up, looked at me and said 'your room isn't ready, and check-in isn't until 3.' I told her 'oh that's fine, I just wanted to check and see if we could drop our stuff. Perhaps we can get a pool key?' She sighed and said she would give us a key to access the garage and the pool, but we had to return it when we checked in. Um, ok. I asked her if they were full, and if we could just get another room. I was told they were 'Sold Out' and there were NO other rooms available. The fam and I went down to go have lunch at Auld Dublin. We came back to the hotel at 2:55. I checked with the girl again and she yelled across the lobby to the housekeeper to check and see if the room was ready. We sat in the lobby for almost 20 minutes. This was now well after their 3:00 check in time. I piped up and asked if the housekeeper had called back yet and she said no. I said 'well it's after 3'. Finally we were told that they had a room, that they were just putting us in a different room. Oh. I thought you had no rooms. Anyway. We go drop our stuff and head to the pool. The pool is nice, but there's no service out there. OK. Please don't call yourself a resort if you aren't at least going to have food and drink service at the pool. We had to walk to the little village to get drinks or snacks. Overall, I wasn't impressed considering the price we paid. I won't ever stay at the Aston MonteLago again. And that's sad because we've stayed at the Aston Ka'anapali in Maui and they were amazing.
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