My fiance & I went in to check on hotel rates for people coming to our wedding from out of town. There was a Be Right Back sign on the hotel registration desk. We stood there for about 10 min before a lady came over & said they will be with us in a moment. So, finally a clerk comes out and just looks at me. She says "Checking in?" & I replied "No", so then she says "Checking out?", and again I said "No". She let me know she was just coming on shift & had to set up the computer, etc. So we waited some more & then I asked for a manager. The lady that was in the back was now walking by & said she was the manager. I pointed out that ignoring customers is probably not the best way to get business & she just wanted to argue about what took place.
That horrible first impression cost them a lot of money.