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| - My husband and I were excited to celebrate our first wedding anniversary with a romantic weekend get away. After researching many hotels and resorts throughout the valley we decided to book our stay at the Talking Stick Resort. It seemed to offer a variety of amenities such as luxurious modern decor, enchanting scenic views and fine dining options at a fair price. Upon booking I mentioned that it was a very special occasion and requested a room with a view and late check out (which is 12pm, FYI).
Overall we were very excited about our visit. However, I just intuitively felt like something was off. I called the day before our stay to confirm everything was in order. Again, I mentioned we were celebrating our anniversary and requested a room with a view and "late" check-out. The associate assured me that these requests were noted. Also, I had inquired about the $50 incidental fee and whether cash was accepted. She again assured me I could pay the $50 holding fee in cash.
The following day my husband and I arrived at the resort ready for some romantic relaxation. Unfortunately we would have no such luck. It was horrid from the moment we were greeted at the front desk. The first woman who assisted us was not welcoming at all. She had difficulty locating our reservation. After 5 awkward minutes she located our booking but no special requests were noted (special requests which I had confirmed with 2 other employees).
When it was time to pay the incidental fee I presented $50 cash. "That'll be $500 per night if you pay cash for the incidental fee," she barked at us. I explained we had talked to someone who approved our method of payment. $500 was never mentioned. She proceeded to become argumentative, "who did you speak to? Unless you remember their name I really can't help you." Wow, thanks for the warm welcome.
We decided to put the hold on our credit card but of course there was an issue with that, too. The associate was unapologetic and could not answer any of our questions. She couldn't even tell me where an ATM was located! We were denied further assistance and had to leave the property to find a nearby bank. Nothing spells romance like being turned away.
When we returned to the resort we made our second attempt to check-in which went only slightly better than round one. Thankfully we were assisted by another associate. However, she still had issues finding our reservation and swiping our credit cards. Again, no hospitable greeting or congratulations on our special occasion. We made a FOURTH request for a high floor, nice view and late check-out. She seemed like a new hire as she was constantly pulling her manager in to help her process every little thing. The check in process took literally 30 minutes, not including our first 30 minute check-in attempt and driving around aimlessly.
When we finally arrived at our room we were disappointed. The decor was sleek and clean but we were only on the second floor. The romantic view we requested was hilarious. Our balcony overlooked the golf course landscaping shed with construction equipment and... can you guess what else? A dumpster! A dumpster was literally the focal point of our view. We could literally see a freaking dumpster from our bed.
At this point we were so drained from dealing with the incompetent front desk personnel we decided it wasn't worth the battle to change rooms. Most people would complain but it didn't seem worth the gamble. They would have probably moved us to some cigarette smoke filled dungeon facing the parking lot port-a-potties. We were forced to drink our champagne and make do with the unique view.
Fast forward, my husband and I were making the best of our visit. We were leisurely getting our belongs ready for "late" check-out at 12pm. Around 11:30 we were interrupted by a hard knock on the door. Who could it be? Oh, just a rude staff member asking us why we haven't left yet. "Check out is at 11am!" We made a simple request four times, each staff member confirming our wish would be granted. Unfortunately all four associates had lied because our requests went utterly unrecognized. It's actually kind of funny in a sick way... We couldn't have been happier to go.
Overall, the resort itself is alright but the staff are horribly disorganized and rude. This is not a customer oriented establishment. I am extremely disappointed and feel cheated out of a substantial amount of money. I am heart broken that I celebrated such a special mile stone at such a miserable place. I will never visit the Talking Stick again. I will urge everyone I know to avoid this place like the plague. Save yourself a headache and stay somewhere else!
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