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http://www.openvoc.eu/poi#funnyReviews
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  • I see that this company has had many bad reviews, so possibly my positive experience can be attributed to the service manager that came to my home. I also submitted the service request through my Home Warranty company, First American. I did this on Monday evening, unfortunately they didn't come until Wednesday but my AC was still working so that wasn't a problem for me. The service manager that came to my home was Andy. He was on time and knew what the problem was immediately. He took the time to explain it to me and help me understand how I could avoid the issue in the future. Andy also made sure that the issue was remediated right away and all side effects were taken care of same day. I appreciated that even though the issue was a result of the lack of maintenance I have done on my AC unit he was still very friendly and patient in helping me understand the problem. Based on the other reviews I am reading, Andy seems to be a huge asset to this company. He may be the only positive thing about them. As a side note, the company did double book my time so another technician did come while Andy was there. Sounds like I got lucky!
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