Bikes on Wheels was originally a coop with various people involved. Businesses such as these need to be treated differently from a typical owner-driven, or mom and pop outfit. If you get an attitude, simply move on to another person there as your results may vary. I admire their teamwork regardless and everyone there seems to enjoy what they do. It's a competitive market for bicycle sales and service downtown, and this is a spot I go to for specialty or tricky requirements such as finding a longer seat post. Since the posts have subtle differences in sizes, even 0.2mm difference will make or break the upgrade, you need the help of experts and Bikes on Wheels delivers. Their accessories are well sussed out and spare you searching through a huge selection and they have cool swag with their logo on various items having a renegade bike courier look to them. Recommended, especially if you are near Kensington.