Super super nice guy (sorry, didn't get his name) helped my hubby and I. I was so impressed with how helpful he was! What I was initially looking for, they didn't stock (apparently no one seems to carry it, I can't even find it online), but they DID have a couple pairs of CBR's that I've searched far and wide for, for years!!! He went above and beyond to get those beauties in my ears, and I couldn't possibly be happier.