Don't open an account with this company. You will regret it I promise. I spent many calls and wrote letters to customer service and to two execs with the company and received no responses. Their Facebook page won't allow any posts which I am sure is to prevent customers from commenting on the extremely poor service. I made multiple calls over the last two months and continue to get transferred from caller to caller including those that speak very little English. On the last call, they disconnected my call after being on about 40 minutes with various customer service representatives.
The problem resulted from Credit One processing a payment much later than it should have been processed resulting in a late fee rolling into my March statement. I made a payment over the phone in February with one of their representatives that should have brought my account to a -0- balance. My bank, CapitalOne, also verified that this was an electronic payment and not a check mailed. However, for some reason, Credit One did not process this payment until March 6th, almost two weeks after I made the payment over the phone. This resulted in a late payment of 29.07 being assessed on my account in my March statement on 3/5. I made calls in March and in April trying to get this resolved, but experienced horrendous customer service. As a result of their representatives not being able to resolve this, I had another late payment of 33.41 assessed on 4/5.
You can't reach anyone at their corporate offices as well and NO REPONSE FROM CUSTOMER SERVICE. I am moving forward with a complaint with the BBB.