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| - We just spent a 3 day weekend "splurging" at Encore, and although I had a nice weekend, I'm disappointed in Encore.
For the price the quality was not there.
The food was bad. For the price it was shameful. If I'm going to get a $20 plate of eggs, they should not be a. cold, b. not what I ordered, and c. the hashbrowns shouldn't be a dried up casserole cube of apparently frozen product. The vegetarian options (I'm lacto-ovo veg...a reason I chose the hotel) mainly contained Gardein processed, packaged fake meat instead of carefully prepared fresh, whole foods. This, IMO, is like serving Oscar Meyer slices on the meat-eaters' fine dining menus. I was stunned that it was impossible to find a decent pastry in the morning. What they were selling looked like the oversized, dry muffins and croissant that you'd get at a Starbucks at an airport in the midwest. They looked so nasty we left without ordering. I can't think of another top end casino that doesn't have a fancy patisserie. Room service was OK: nice servers, boring menu with mediocre food, a little slower than promised. We requested a glass of half-and-half for coffee in the a.m. with our dinner order. When it didn't come with our order, they told me that they don't carry it. Seriously?
There was a surcharge for everything, and I found this sort of insulting. You pay a $25 resort fee, and the only amenity that seemed to come with this extra fee was access to the gym. The card that described the benefits of the resort fee, also listed internet access...for another fee of $14. Clearly they have a different idea of what "included" means than I do. For breakfast at the cafe, there were a dozen or so meals listed under the big heading $18, but after fully half, there was fine print telling you how much to add if you ordered that selection (And I'm not talking about adding the shrimp or whatever. It was a scam to make you have to do the arithmetic to get a price.) We went for a drink at the Parasol bar. Lagavulin scotch was $18. I was surprised since that's only a little more than it is most places. But the fine print was that any of the spirits ordered as a shot, neat, or on the rocks would be subject to a $3.50 surcharge....which left us wondering, how else does anyone order aged scotch?
The bed was so comfortable. I think this was the highlight of the trip for me. I thought the rooms were not attractive. It felt like I was in a leasing office for a condo development. The view from our room was of construction, Circus-Circus, and a seedy little end-of-the-Strip strip mall.
I may sound like I'm just being cheap, but we went prepared to spend a lot of money to have a high quality experience. I'm annoyed because I feel like we spent a lot of money for an experience that would have been surpassed for half the price at the M. Likewise, we've spent similar money on the room and far less on dining and fees to have a much, much, much higher quality experience at Caesar's. In the future, I'll return to these places andI won't be back to the Wynn/Encore.
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