This store has messed up more stuff with my account than I have ever seen. Though they are nice and friendly, it appears they really don't know what they are doing. After editing my service a few times and changing equipment, they don't properly update their systems so I'm still being charged for equipment I turned in months go. For another situation they added my account in their system twice so during activation they spent several hours trying to figure it out. And when I activated new equipment they gave me equipment that wasn't comparable with my services which caused much confusion for the Cox operator when trying to call in for technical assistance. Cox has been a nightmare since resigning up. I wouldn't recommend their services and definitely stay away from this store if you don't want any issues with your account in the future.