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  • If you are reading this review prior to signing up, PLEASE PLEASE PLEASE do not even consider Prism/Century Link internet as an option for cable/internet!! I read some negative reviews prior to signing up on the consumer report but I decided that maybe people have higher expectations for their TV experience than me because I rarely watch it. Negatives: 1. Prism doesn't work in Vegas. It freezes and skips like a scratched DVD. The DVR never operated. 2. Service: There is no one available to speak with you after 3pm Vegas time because their customer service is based out of state. I could never get a tech out to my house to fix it and they constantly made excuses. 3. Internet worked fine most of the time, but they charge a high price for it. 4. Cancellation Fee to cancel when I was told there was no contract. Very misleading THE WORST PART: I paid my cancellation fee, returned my boxes and made sure I zeroed out my account. Century Link claims they never received my cable boxes and sent me a bill for 5 months. I have spent 10+ hours on hold trying to explain it is their mistake. LAST WEEK I GOT A LETTER FROM A PRE-COLLECTION AGENCY TELLING ME I HAVE A MONTH TO PAY CENTURY LINK $300!! I always paid my bill (despite their nonworking service), I paid my cancellation fee, returned the cable box and I have spent countless hours on the phone. I am absolutely shocked that this company exists. I actually MET the CEO of the company poolside while I served him drinks. He was very Indian, married and sexually aggressive towards getting me to "party" with him after my shift... YAHH RIGHT! Then he told me what he did for a living, I was absolutely shocked! He actually agreed that they care more about signing up new accounts than servicing the ones they have. He said If I come "party" with him at Pure he would personally deal with my case. What a LOSER!! If the CEO doesn't care about the customers, how is this company in business?? Of course I told him I would meet him later, he tipped me $70 and I laughed all the way home to my bed to my boyfriend. At least I got some of my $$ back from this company I guess.
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