I read one bad review and feel compelled to educate the yelp community because that reviewer didn't fully grasp the concept of Bella Donne -- I didn't either when i first walked in. Bella Donne is comprised of salon suites occupied by individual beauty professionals. It's essentially 20 small businesses in one large space. They rent out space in this salon. That's why prices are all dependent on who you see. They have hair stylists, nail techs, massage therapists, estheticians, etc. that's probably why the person answering the phone for the salon said they don't accept walk-ins -- because she doesn't keep every individual schedule. Depending on he person, they will take walk-ins. But I've found that a lot of these people are pretty well-established and have extensive clientele, so I would recommend an appointment. I see Christie of Salon 39 for hair and Leaha of Naked Skincare. Both are excellent and I would highly recommend them.