"Hot 'n Ready" is plastered all over this establishment, yet the pizza you'll receive will be neither hot nor ready. I called ahead for a standard pizza and crazy bread order during dinner rush. I was told on the phone I'd have to be there in "15 to 12 minutes." I said, "what was that??" The girl again repeated "15 to 12." I said, "did you say 15 to 12?" She said yes. Hmm. This tells you a lot about the caliber of employee working here. I get to the store in 15 minutes and there is a line of disgruntled patrons standing around. There are literally only 2 pizzas in the warmer. No bread, no wings, no other PIZZA. No one is at the counter. The phone is ringing. Where is everyone?? Finally someone comes out and I said I was there for my call ahead order. She says "oh we have to wait for the bread." Hmmm, ok. Tick tock, I'm now 23-25 minutes post ordering and finally the bread is done. A girl brings up the bread and a pizza that's been sitting in the back the entire time. I said "wait, has this been sitting out this whole time?" She smiled and said "it has!" I said I don't understand why when the warmer is essentially empty. Another girl who is apparently in charge of solely cutting one pizza every 7 minutes came out from the back and said it hadn't been sitting out for "more than 10 minutes." Wtf?? I have a 15 minute drive ahead of me, but whatever. The ineptitude of the teenagers working here is unbelievable. No one waiting for their food was happy nor satisfied. What's worse -- the employees are oblivious! How are you a "Hot 'n Ready" pizza joint and don't have pizza ready for the dinner rush??? Not a single person who came in was able to grab and go. If I wanted to wait 20+ minutes for a pizza, I'd go to a place with better quality ingredients. This place is a sorry excuse for a convenient pizza place.