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  • It is what it is, a chain resto. Not bad, I've been here a few times, sometimes awkward service. Tonight we had a great waitress from austrailia apparently. Friendly and helpful. Strange though, the manager comes out to bring my friends dish and said to me that my dish will be late and that it is on the house because it is late...( it fell on the floor was his explanation .... Really did I need to hear that? Confused me for a second to think that it fell on the floor and they will be serving it to me) so they had to make another, hence the delay. He also said that if I wanted anything in the mean time it will be complimentary ... After I straightened out what happened to my dish I said asked "so what were they offering us..." The manager retracted the complimentary part saying sorry for the delay but if you want to order anything else in the mean time let him know... Ok so no complimentary dish. He later brings my dish says sorry and asks my name even ! then shakes my hand. Asks my friends name and shakes his hand. .... All this to say We get the bill and nothing has changed. I get charged for my delayed dish!! I don't get it. The manager makes a big deal out of the delay and the dish on the floor and shakes my hand and promises nachos or something complimentary then says my fallen dish is on the house .....What was the big deal about if you aren't going to follow through? If you are going to make a mistake fine make one - it happens- but this huge display of insincerity makes me feel sick. So basically if there's a mistake in your order at this establishment they will make it up to you by getting to shake the managers hand and fake offers to make up for it then Its taken back them back. Wow. Thanks for nothing.
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