| rev:text
| - Oh no no no. This is by far one of my strongest 1 star reviews. The restaurant has great food. But this would be at least my third time having to turn around hungry because of their miscommunication. Several times I have come and they had changed their schedule without telling anyone. If that is not frustrating enough, the last trip I brought my mother out on her day off to get food and I checked their webpage before leaving to verify that the weekend buffet was listed. I will include a screenshot to verify taken when i got home to write Inchin's about another disappointment. I had a gift card and I was frustrated that they would not keep to their listed schedule. So I was fortunate to be able to use the gift card at Tadka in North Olmsted for their lunch. So I got some emails back from either the manager, chef, or owner.
I will list the entire back and forth so you can decide who was correct.
(ME)
Hello,
I am rather upset again. I have had issues with this location in the past changing their dates and times without telling anyone. I checked this morning before leaving to go to lunch. I took my mother with me on her one day off this week to try the buffet. I checked that time times of the buffet on the IG bulletin, it stated 12-3pm. I drove downtown and parked in a garage and walked over to the location with my mother and we were disappointed to find out they were not doing the buffet. This is the third time that I have been the victim of changing times. First they took it away and did not tell anyone. They then brought it back late December 2016 and I arrived at 2:15pm and they had changed the times to end at 2pm although the website said 12-3, and then today walking in at 1pm and there was no food. I understand that maybe the attendance was not great for the $5 buffet, an incredible price for lunch; however you need to communicate this. I also believe being on a college campus; greater communication should fill the restaurant since it is an incredible deal. I am upset I had to make my mother walk to the restaurant with me to be disappointed after I said how good it was and reviewed it in the past praising the location.
(REPLY)
Hi Eric,
We referred your complaint to the location and they have confirmed that there was buffet on Friday (2/24). I am hence baffled how you found 'no food' on Friday at 1 pm. In fact we had a busy lunch and, as always, we threw away a lot of food at the end of the buffet. Our buffet is always stocked till the end.
Pls elaborate as to why and how you were dissapointed.
Thank you for your continued patronage and we look forward to further communication.
Amit
(ME - I DID attach the screenshot)
Hello,
My mistake it was 2/25/2017. Since the weekday buffet is $10 dollars, the $5 dollar buffet on weekends and what is advertised on bamboo garden's website is what I was referring to in the email.
So; came on Saturday as advertised (see attachment) and there was no buffet. This should clear up confusion.
(REPLY)
Hi,
There was no attachment. The website was changed a long time back where the weekend buffet was removed.
Thanks for your interest in our restaurant.
Amit
(ME)
Hello,
It was attached and still is in my reply but I will try again. The website was the route cause of the problem last time that it was supposed to be updated but it wasn't along with the Facebook page. The same Facebook page that said come in for buffet the last time I complained where that same day I came in and I was told it is not being offered because Case was on break. No mention at all that is was not going to be offered while Case was on recess until I drove in and walked to the restaurant.
Eric
(REPLY)
Hi,
You have to clear the cache in you computer as we have changed the information a long time back. I just checked and it is not showing up either!
Thank you
Amit
(ME)
Excuse me,
That was on the website. I do not have to 'clear' my cache. I checked on my desktop before I went with my mother and then when I took that screen shot after the fact it was on my iPhone so it was posted and recently taken down and not computer memory. The chance of two different devices visiting your website and having stored cache is abysmal.
I am disappointed in how you handled this. I wanted the special to be taken down and it has but I am going to update my kind review with my current thoughts.
Thanks
And here I am. Call me correct or wrong in the matter, three trips without food and then needing to reset my cache because their webpage magically never updates if you have cache? I STRONGLY recommend not going to Bamboo garden.
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