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| - I stopped into Tempe Camera today for the first time to test the waters and potentially inquire about some work I needed to be done on my camera. One person poked her head out from the back to look at me, then a few minutes went by before another employee walked up and asked what I needed. I told her my shutter is sticking and I need to manually release it every exposure. She asked if I was getting an error code. I said yes. She said 'we do free estimates' and started back. I told her it was my first time at Tempe Camera and she told me what the door said: repairs on the first floor, sales on the second floor, and the lab was next door. Then she walked away. I was really frustrated by this because I'm entirely new to digital SLR cameras and was really hoping to get some background on the store and speak with someone for more than 30 seconds to find out what kind of person would potentially be working on my equipment. I got brushed off instead.
I came back an hour later after I had some time to cool off with camera in hand and spoke with the same person. I asked if she was going to brush me off again. She told me she didn't think she did. I explained that I'm trying to get back into photography after a 15 year or so hiatus, I'm a local with a job in Tempe and I explained this would be the camera shop I would logically be going to through retirement, explained that the camera I have needed some TLC, and explained that I was really unhappy with the interaction I had an hour ago. She looked at my camera only long enough to take the cap off and, with the shutter facing me, she said that the shutter was "mangled" and it would be 4- 6 weeks to send the camera back to the manufacturer to do the work. I took the camera out of her hand and left.
I've taken maybe 200-300 exposures with this camera and the shutter issue was a sudden problem I had after a long night of astrophotography. Before taking the camera in I had probed online at all the possible reasons why I would have this issue and nobody, even once, came to the conclusion she did without even looking at the camera. The shutter doesn't look "mangled" to me and I'm rather frankly disgusted at the interaction I had today.
Update***
I just got the camera fixed by myself, with no new parts. One part of the shutter was misaligned, that was it. If the jerk at Tempe Camera had looked at it longer than just the second it took to take the cap off, she would have figured that out for herself and I might be a grateful new customer. I fully intend on telling everyone I know with a camera how awful this shop is.
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