I live close by and go to this particular store for small purchases instead of driving 20 minutes to the nearest home depot on Sunset and Marks. If I ever were to meet one person competent in this store I would be shocked. This morning I went looking for a drill bit, a Torx 30 bit, the customer service rep in the store said "what is that" I said it looks like a star and I will find it but thanks.... Then he asked me if I needed anything else, I reluctantly said I need a flexible drill bit loader. He had a perplexed look on his face like I asked him to explain the theory of relativity. I said thanks but I got it and got what I needed and rolled out (excuse the pun).