This place is the bee's knees! First, whoever answers the phone there is always SUPER sweet; which is nice because today some people hate answering phone and can be real d-bags. I've been ordering from the Middle East for a sweet little Aunt of mine that lives in Cleveland and they always take extra consideration when arranging. I just tell them a price and they always do an excellent job. Do you know how it feels to get a call from someone that you send flowers to that sounds like "Oooooh my honeeeey! They are soooo beautifuuuuul"? Feels pretty freggin' great! They also have a website with arrangements and pictures. This is my "go to" spot when I need flowers delivered in Cleveland. My highest recommendation for quality and service.