I would give a ZERO if possible.
To add to Nate's review:
The complex has also given FOBS to home owners in the neighborhood. These FOBS give access to the complex. One of those, is a registered sex offender. Something the management should probably post to their tenants (especially since I had a 9 year old daughter who was allowed to roam freely in the complex due to our false sense of security). When I went to confront management about this~ after all of the bikes being stolen, gates being cut, etc. ~ the manager told me that "she wasn't sure if he picked his up or not". I was in complete shock.
With the complete nightmare of management switching constantly, to the high price of rent, and to the relentless harassment and change of rules and regulations ~ you could not pay me to live their again.
I must edit this after seeing your response. I did call you. I called corporate, numerous times because management did nothing. There is no need to respond that you "will look into it".