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| - I love Sephora, it's practically my candy store (well, I love sugar too... so maybe it's just my non-edible candy store). Let's say I'm looking for a soft pink lipstick, but not too light. And no frosty shades - I'm not going for that 70s look. Oh, but not too dark, and definitely not sheer. But it also needs to be hydrating. Sephora's got you covered. They carry plenty of brands (more online) of makeup, skin care, body care, and fragrance, and they also cater to men and women.
I'll be perfectly honest - I prefer (only slightly) to shop online. I seem to always want to buy from Sephora when I'm in my pajamas later at night, and unfortunately while I enjoy my nightowl (read: insomniac) life, I can't seem to find a mall open at 2am. Why do places close so early (how dare they want to go home at 9pm??!?)? Or I'll be out of town at a conference or what have you, and think, gosh, I could really use a new eye liner/face mask/perfume/what have you. Sephora online is always open, and full of reviews. People on Sephora's Facebook wall may whine that shipping takes too long, but I've never waited more than a week or so, and have often times received my goods in 4-5 days. But this review was not supposed to be about online, as I do occasionally venture outside of my house. If I'm going to go to a Sephora in person, it's the one in Southpark. Sure, the parking is typically atrocious, but it's worth it.
Even when Sephora is packed, the staff still manage to acknowledge my presence (which is more than I can say for some other Sephoras - I can be in their empty store for 15 minutes and barely get them to say two words even at the check out). It's pretty easy to get assistance with anything. The last time i was in there, I had one of the employees match me for foundation - and she was meticulous (which is a good thing!) she suggested two different foundations after asking me several questions and listening to my needs, then found the perfect shade. Then she helped me find a lipstain. Even though I was being rather picky, she didn't seem annoyed and offered good advice. I didn't feel like she was selling me a more expensive lip product to make a sale, and explained why it would be exactly what I was looking for.
Since I tend to purchase the slightly majority of my products online, that means that occasionally something just doesn't work. Reviews can be great, but sometimes they're scarce if the product is new or a shade just doesn't work. Sephora is really pretty good about returns. The last two times I've stopped into Sephora at Southpark, I had a return. I always feel bad doing it. I most recently debating returning the product (a perfume) because I hate returning (especially because I worked in retail, and I know it likely hurts their daily sales and the product is also damaged out, so it's a waste to me!). However, no Sephora around me carried this brand and it just didn't work for me. Sephora didn't make me feel guilty, and happily accepted my return (maybe because then I end up buying more stuff?) If for some reason you don't have a receipt, they can usually look up the purchase if you are a member of their Beauty Insider program (it's free, so why not sign up?). I will warn you if you get store credit (often if you don't have a receipt, but I'm sure can happen for other reasons) you can only use that in person, never online.
Also, you can get samples! Since I'm in the market for a new perfume anyway and didn't really want to keep buying and returning ones, I had them make me up a few samples - they are in a nice little spray vial so I can try them out at home and see how they wear during the day. I asked for a fragrance sample at another location and the woman handed me the bottle and told me to spray it on my wrist. I was like, "I already have something else on and want to see how it wears, how it smells on me, and also make sure i don't get an allergic reaction (unfortunately, somewhat common for me)". She rolled her eyes at me, especially when I dared to utter the word "sample" and said spraying it on my wrist WAS my sample. Oh-kay then. But anyway, if you are a member of Sephora's frequent shopper program, they email you when there are specials or new products, and you earn points that you can turn in for bonus size samples or little sets of samples (usually they're a generous travel size). If you spend enough in a year (I think it's $350) they upgrade you to "VIB" (very important... beauty? I don't remember), and supposedly you get extra perks (which slip my mind). If you want your makeup done, just call ahead to make sure they're able to fit you in (the weekends there are usually busy). I've had my makeup done once, and the girl did a fantastic job, and I didn't feel like she tried to do any sales pitch. She also mixed in some products that I already had (and mentioned) so I didn't feel like I needed to buy all new products.
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