Been here at least 6 times over the last 10 years. Only once in memory did I get great service. This is the reason that I have only been less than once a year. As some have stated extremely slow and inattentive service is the norm, regardless if it is busy or not. I don't really respect a place who has employees that are more interested in standing around and chatting with each other than serving the customers needs. Food is definitely boring and subpar in preparation. Guess the kitchen is run as well as the front of the house in that regard.