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| - the food was *5 stars* delicious - my friend and i had the veal meatballs, bread with pork fat, prosciutto sandwich, and vegetarian sandwich.
i work in three restaurants so i give a 2 star rating with a heavy heart, because i know what it's like for the restaurants i work at to get bad reviews, but my experience was poor due to the customer service. the two bartenders seemed completely irritated when i asked which pop drinks they have, and when i asked if there's bread and olive oil, one of them practically rolled his eyes at me and said, "well do you want to have a look at the menu?" that's not a proper response; he should have explained the options by walking me through the menu, which would have taken 30 seconds, and i would've had a visual to go with the conversation. also, when the host walked by, my friend asked if they stocked rosé and again, she (again) sounded like he inconvenienced her by asking a simple question that requires few words and little time.
considering you have to order at the bar like a fast food restaurant, and that the menu isn't explained to you, the service has to be impeccable everywhere else. i tipped well, as i always do because i'm a server, but the service did not warrant an 18% tip.
the MOST pleasant and professional employee was MARGOT - she was warm, lovely, and made my guest and i feel welcome. i live in the area, and if i peek in while she's working, i'll come back and enjoy the food, which is - by far - the highlight of the night, compared to the employees there.
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