Called several times, texted and emailed. No response. It seems like there are only a handful of good non-mobile detailers. They seemed like one of them. I liked their simple site and saw they did so much more as I needed sheepskin covers and a paint scratch quote too.
Leaving 5 stars since I didn't use their service, so it think it's unfair to drag their average down. But not even getting back to a would be customer is a red flag and I'm on to the next.
After thinking about it, leaving 2 stars. Communication is part of the business customer relationship.