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| - I love Dr. Huston and he has done a great job in relieving my lower back pain in the past. I find that he he has a cute warm smile and nice quiet personality.
UNFORTUNATELY...What I DON'T LIKE is that TOCA has become so BIG that you get lost in the shuffle. No one knows what is going on and you just have to hope and pray that you get someone good who knows what they are doing when they answer the phone. Pray hard...
My last series of lower back injections was just a couple months ago. Instead of Dr. Huston performing the injections in my spine, he had someone else do it. I believe it was an intern...maybe??? I DON'T KNOW... Neither doctor bothered to inform me what was going on. Besides being in pain, I was a nervous wreck wondering who this guy was that was injecting so many needles into my back! Several times previously, I was given injections so I wouldn't be so anxious... BUT this time, no one bothered...nothing was ever mentioned.
I was a mess during and after it was all done!!!
So, two weeks later I am at TOCA for my mandatory check-up after the injections. After WAITING A VERY LONG TIME, Jaime, his assistant entered the room to observe my progress. She said she would refer me for more injections and they would get back to me after insurance approval. Three weeks later, I called to find the status... only to learn that Jaime never passed on the information! AND, they want me to come back to see Dr. Huston before they can authorize that procedure!!! Isn't that why I had the two week check up???
AND, This is the SECOND TIME this has happened;. Same identical scenario. You would have thought that I would have learned after the first time a couple years ago!.
OH, and after 6 WEEKS of badgering them to find out what happened to new referrals I kept having the doctor's office send over... someone finally went back into their system far enough and found the original order! 6 WEEKS PRIOR...go figure!
ONE more thing.... their PHYSICAL THERAPY on Mill St. is a JOKE...but it isn't funny! Heather is more worried about the athletes they sponsor than their patients that are in pain and need of rehab. I actually walked out on my last session last week under her care and NO ONE NOTICED!!! That was after they wouldn't listen to my valid concerns and caused more damage than I started with. So much for all those visits... just save your time and money! Go somewhere else where they really care and you will get more personalized treatment. Unless you are an athlete...and not looking for rehab... then you can go there...
Sure hope this helps the next person... I know I feel a lot better now!!!
Have a great day and DO NOT go to TOCA for your orthopedic needs...
You will be better off in the long run. I am now looking for a NEW DOCTOR after 5+ years.
AND, NO...i AM NOT GOING BACK...NEVER EVER!!!
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