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| - Yes the decor is good, yes the inventory is gigantic, but there is nothing like poor service to turn me off to a place. We came in and asked if they had any 2004 brunellos. We were directed to the "Italy" section then left on our own. Luckily we could find the brunellos easily enough, but there was no one to offer suggestions such as "this one is a great value" or "this one is fabulous and well worth the $5.00 more than the other..." etc.
Well OK, that wasn't what we'd hoped for but, we we still OK. Next we were looking for a bottle of Justin Justification (a cab franc blend), plus we wanted to find a cab franc we hadn't tried yet. We had to wander around to find another person to help us. I asked for the Justin, and the guy was bewildered. I explained it was a cab franc blend and he took me over to the cab sauv section. When I questioned this, he told me they have the cab francs with the cab sauvs. This seemed weird, so I started looking on the other side of the isle in Other Reds (or some generic section name like that) and bingo, found the Justin, and a bunch of other cab francs. I was about to ask which he recommends when he blurted out "well, I have to get back to my section" and took off in what was almost a panic, leaving me to fend for myself. I was clearly about to ask a question - the words were starting to come out of my mouth... Was he really that afraid of being away from "his section"? Was he afraid of not being able to answer my question? I was stunned. I still am.
So by that time I was irritated, and with over $100 of wine in the cart was thinking maybe they ought to recognize I could be a good customer....so I decide to give up and head for the cashier. At checkout we realized we forgot one of the gazillion coupons they mail out and exclaimed "dang, we forgot our coupon". We did not expect any response, it was just an exclamation. Considering how prolific those coupons are, it would have been nice if the cashier said "oh, I have one here you can use!" but not doing would also be perfectly fine. Instead we get a stream of complaints from the cashier about how he hates coupons because customers never read them and always want a discount for something that does not match the coupon, yadda yadda yadda. Hm.... complaining about customers to other customers... is that wise? No. We are sticking to AJs where knowledgeable cellar masters can direct to good stuff, regardless of the price range.
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