I know I only purchased a basic pedicure, but at $21, I still expected more than a 20 second per leg massage. I don't know if this is the norm, or they shortened it since they were busy, but that's ridiculous! Also, while my legs were still in the water, she started cleaning the equipment in my water, so all my dead skin was floating around my feet & legs. As soon as she finished cleaning, she then told me to take my feet out. Couldn't she have had me take my legs out first? The owner or manager also had her stop working on me so she could move some chairs around which I find strange. I definitely won't be back, but my toes do look pretty, so I gave them 2 stars.