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  • I am extremely disappointed with the level of service I just received from this dealership. I actually gave them a great rating in the beginning but time will eventually tell. I went in for my complimentary 5000 mile preferred member oil change and was treated as a second class citizen since the service was free. Doug was my service rep. I asked specifically to check my tire pressure. After 2 hours and 20 minutes I went to ask exactly when my car would be ready and it had been sitting there. I was so perturbed because I was already late for a meeting. When I got in my car to drive to the office I see the check tire pressure light flash in red. I was enragged that I had to once again return to resolve the issue that should never have been an issue since I addressed it in the beginning. They insisted that it was fine, drove it around the block and returned my vehicle to me. Today I was on my way to teach a class and the tire pressure alert is on once again. Now I have to deal with this issue again. I went out of my way to go to the Henderson benz in the beginning as I live southwest and it's out of the way, but now I'll be working with the Sahara benz dealer moving forward.
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