What they fail to tell you about the pricing (and fail to show in the tour) is that for $16.95 for a small dog, your pet is staying in a black metal crate in a room full of stacked crates. When the dogs in the top crate eliminate over night, it leaks down into the crate of the dog below.
Owners are rude and talk badly about customers (and employees) behind their backs. Employees are great and take good care of the pets, but are grossly underpaid and requests for raises after years of hard work are turned down.
Make sure you ask for a tour of the back room where the small dogs stay.