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| - I bought a broyhill dining room table with 6 chairs. Total spent $2000. 3 year warranty. 1.5 years later, varnish is chipping off in 1 spot. Took pictures, returned to store. Advised to call customer service. Customer service sent out an employee who pulled a piece of artwork out from wall on entering my house. The room store had to send out additional repair man to fix drywall hole with spackle and repaint the wall.
Was told by reviewer after management reviewed his pictures that I caused the damage. Meanwhile, when reviewer was at my house, he told me that he never saw this before and must be manufacturers defect. When I called and spoke to manager Cynthia, she told my table would not be replaced despite warranty since I "caused damage "
When I spoke to director of customer relations, Michael, he told me I caused damage by soaking my table with water and not drying it afterwards and the damage also can occur from children scratching the varnish off.
I do not have children, nor do I leave puddles of water on table after cleaning and drying my table. When I asked how these assumptions came about, there was not an answer provided. When I explained I do not have children at my house, Micheal then proceeded to tell me this is an example of how tables can be damaged. I offered Michael to move in with me so he can see my daily habits and that I did not ruin my table that I spent $2000 on, he declined. When I said this, he told me to have a nice day and was going to disconnect the call. When I asked him why he was going to end phone call before I was finished and didn't say "goodbye", he told me that he does not like people talking down his store. When I asked who his superior is, he didn't have an answer, just an address.
When I questioned both Cynthia and Michael why this occurred in 1 spot and not entire table or on chairs , no explanation.
Lesson learned and other reviews should be followed. Steer clear of this company. Take your money and services elsewhere.
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