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  • I live in this city and have gotten food here for over 20 years. I have dealt with the manager several times about incorrect orders or missing food from drive-thru and have gotten adequate help. Today I walked in at 11:30a for lunch and it was busy, but the food was moving. I ordered a half apple pecan chicken salad. No drink, no side, nothing complicated. While waiting 5 people who ordered full meals got their food before me, including someone who ordered the same salad minus cheese. I then notice that the girl who took my order never got the salad out of the cooler for the chicken to be put on. When I start walking to the counter she noticed me and grabbed it and asked another person what goes with the salad (type of dressing, walnuts, etc). When the other person asked if I ordered anything else I said no, but I'm guessing the person 3 orders after me got my salad except with no cheese, the 'meat' guy said "oops" and laughed. At that point the girl who took my order is still aimlessly walking in circles looking for the pomegranate dressing. I spot the manager and mention that I still don't have my food but 5 orders have been fulfilled that ordered after me. She asks what I order and the two girls at the register say they have it. The manager then asks if I want a free frosty or fries. I say no thanks, just my salad which has now taken a full 10 min. She then shrugs her shoulders and says "well, sorry". In shock at her unhelpfulness, she doesn't help her employees, I ask "that's it??" She replies with "I apologized" and starts to walk away. I couldn't believe her response so I just grab my food to go. When I get back to work I notice 1. I have no fork or napkins, 2. I have no dressing or walnuts (the girl is still probably walking in circles trying to find them, 3. there is no blue cheese on my salad BUT i did get red onions that don't even come on the salad... Manager has got to go.
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