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  • The "two stars" is for the price. VERY affordable and reasonable for the types of services that would otherwise be twice to 4 times as much at resort spas. I'm scratching my head wondering why everyone gives this place "5 Stars". I have to say that everyone was very nice and customer service oriented. However, not to be condescending, but the whole experience leaves much to be desired... Examples: Jazz: Nothing wrong with Jazz music, but who plays Jazz in a spa??? That's very presumptuous to think everyone will relax and enjoy listening to Jazz for 80 minutes!! Nothing worse than listening to horns while trying to decompress. Cold lotion: The initial application set the tone for the whole massage. Everytime thereafter is an anticipation of cold lotion coming into contact with skin--not relaxing. Is it too much to ask to have a belt dispenser/warmer instead of setting the lotion down on top of the patron in addition to stiffening up muscles with cold lotion? Clock timer: In addition to the Jazz music, there's a radio timer that makes a buzzing noise distorting the music for a few seconds every time it alarmed. I get therapists have to watch time, but there has to be a better way without being too obvious. Technique: Too many breaks in contact and walking away from the patron which is a no-no in massage. The constant walking away was to retrieve hot stones which we didn't even ask for. I know it's considered a bonus, but completely unnecessary and noisy for that matter. Lastly, the therapists didn't even listen to our requests. My husband asked for neck, shoulders, back and foot focused massage. Not once, not twice, but THREE TIMES! And the therapist proceeded to do a full-body anyway. I asked mine for a deep tissue--harder the better--focus on neck, back and legs. She did ok, wasn't very deliberate and fluid. Hamstrings and quads were sadly neglected, both of which are major "leg" muscles. All in all, I suppose you get what you pay for. I don't blame the establishment as it's all subjective. Let me just warn those who are accustomed to spas like #Montage, #Pelican Hill, #One and Only...etc. You will be sorely disappointed as it's NOTHING of the sort. I would best describe it as an entry-level spa for those just experiencing "spa-ing" for the first time.
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