I've been here several times and had great experiences, so I tell my coworkers we should order lunch from here. The first time we did an online order, I went to pick up and they let me know there were no online orders and asked if I ordered at blue diamond. I hadn't but stepped aside to make sure when she goes, "oh here it is". I work retail and know how online orders work, I also know what I would say if I had forgot to check for online orders. The food is good so we tried again the next day. We ordered a couple bowls, a smoothie and a vegan cheesecake. One bowl had cacao nibs added to it which were paid for but not present in the bowl. Most disappointing is the cheesecake was frozen! Why? Why would you even tell people you have them available if you had literally just taken them out of the freezer. They also pre-make all the bowls so you can't change or sub anything. That makes it seem not so fresh. We'll try the other location next time.