The shoes here really are exceptional. All finely crafted, no "big names" just for the sake of "big names" and the house brand makes excellent staples.
The service is always mediocre if you aren't carrying a small dog, but aloof is better than pestering so I am ok to call it even on CS front.
There is no pair of shoes/boots I have from here that have disappointed me. Worth every (many) cent(s).