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| - It is with great disappointment that I am writing to report my dissatisfaction with "Soon", the proprietor of SPARKLE CLEANERS. For over 5 years, I have been taking the extra driving risk required to visit this location and take the quickest shortcut around the backstreets behind this block to head east on Sahara (otherwise one has to go over the 15 freeway before being able to U-turn from west to east.) This is NOT a convenient location from a driving risk standpoint.
It was on the advice of a friend when I first tried the cleaners and was well pleased when 75% of the time spots were successfully removed without a trace. This was magic and I kept coming back and referring friends despite the additional cost. Okay, in 5 years I have only lost one item which may not be enough to be complaining about. But I think I need to tell the whole story so here goes:
Patiently, I returned week after week to pick up my favorite white blouse (valued at $400 from Anne Fontaine at the Forum). She shook her head and said that it was not ready and that I should come back in another week. This went on for FOUR weeks. Finally, I received the blouse with her complaining about how much work it was to iron the sash. Well, that is what I thought I was paying for! Nothing but smiles from me; someone else had done the ironing while I did the driving and driving and driving...
Biggest complaint: when you drop off a valued item and expect that it will be rightfully returned, you do NOT want it to be implied that YOU are in error. This is the SECOND time that I met with great resistance when informing Soon of a mistake. The first time, it was with my other favorite white blouse valued at $200 from Saks. Soon tried to give me someone else's cheap white shirt instead. She insisted that it was mine. Politely, I pleaded with her that mine was different. She did not want to believe that it was a mistake, but I refused to take someone else's garment instead of my own. Weeks later, she called and apologized she had found mine. This was a relief. I honestly thought I had lost the garment. I continued to trust Soon.
This last and final time is the biggest disappointment because it resulted in the loss of a family heirloom. I took 12 blankets and quilts in for cleaning. I was very anxious over the fact that she was too busy to write a proper ticket for the items and instead she quickly took them from me and stuffed them all into plastic bags. I requested that she write a ticket, but she gestured for me to leave and that she had it under control. Against my better judgment, I allowed her too-busy demeaner to intimidate me. I left with a bad feeling. There was no indication of cleaning costs either.
You can guess what happened. I am given back only 11 of the items and charged a bill of $200 for cleaning these quilts, afghans, and wool blankets! Granted, this was an unusual cleaning order. I really should have been told what to expect. Worst yet, when I got home I realized that the most valuable wool heirloom blanket was MISSING. So I called immediately to let Soon know. She repeatedly insisted that I was mistaken (just as she did with the white blouse she later found) and that there were no other blankets in for cleaning but mine and that I had received them all. Now, I feel like a fool for continuing to allow myself to be treated this way. Even if there is a risk of property loss, I should not have to be treated without respect as a long-time loyal customer. Would you?
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